The Securities and Exchange Commission (SEC) recently issued a National Examination Risk Alert to investment advisers discussing the use of social media. Social media is becoming more widely used as a means to communicate with investors, and advisers need to ensure they are meeting their compliance requirements. The purpose of the alert is to inform advisers of ways they can improve and maintain sufficient compliance practices in using social media websites.
The SEC listed a number of issues for firms to consider as they evaluate the effectiveness of their compliance programs. Among all of the guidelines, some areas firms are encouraged to consider include:
- Whether they want to create usage guidelines to address which social media networks are appropriate for use and restrictions which may be appropriate for each network;
- Whether to create content standards to prohibit specific content or impose other restrictions in relation to their social media networks;
- How their compliance or supervisory personnel can adequately monitor the sites, and how frequently they should be monitored;
- Whether content must be pre-approved before posting to a site;
- Whether there are adequate resources dedicated to monitor the activity adequately on the social media sites;
- Developing criteria for allowing participation by third parties ;
- Implementing training related to social media-related compliance practices;
- Whether certification should be required to ensure that those individuals using the social media sites understand and are complying with the firm’s internal policies;
- Whether to adopt policies distinguishing between personal and professional sites, possibly specifying the types of communication about the firm which are acceptable on a site not maintained by the firm; and
- How to maintain information security.